Points (minus)

[purplechick]

I tried to find a costumer service email but could not find it on the site so I will ask my question here... I buy a kit or sometimes 2 almost every week and I wanted to pay with my points but it says I have -13 points? how can I have -13? Can someone check this for me please? I am really confused...
Huggers Paola

[Kristin Aagard]

Paola, I'm not actually sure how the points work to be honest. I'll see if I can get someone to come here and help you!

[purplechick]

thanks Kristin :-)

[Amy H]

Hi Paola, I will be happy to look into that for you. Sometimes points get tied up in unfinished or queued orders. Also, they expire after 6 months, and that is what has caused your problem. You had some expire recently, and that has caused a negative amount. I have returned your balance back to 0. Be sure to use your points before they expire!

Customer service can be reached here. (http://www.afterfivedesigns.com/shoppe/help.php?section=contactus&mode=update) Thank you!

[purplechick]

okee Amy, thank you so much,. I thought only the points that where from 6 months ago expire and not the points you earned later? ah well, lesson learned I guess...thank you very much for checking this for me
Huggers Paola

[Debz]

Hi everyone! After reading this, I have a question... I didn't know that the points expire after 6 months, can someone please tell me were I can find when my points will expire?

Thank you in advance!

Debby

[purplechick]

I just bought a few things again and I am in minus 30?... could you please reset this for me...

[zinzilah]

the points have never worked for me, whatever I do I seem to always have the negative amount of them, and sometimes when I think the negative amount has grown, and persuade myself that possibly it's just a dash, and try to pay some amount of the order with the points, it all goes haywire and I have to start the order all over again. I swear this is the worst system of pointless points I have encountered ever! Just give up, purplechick I know I had a long time ago.

[Kristin Aagard]

Zinzilah and Purplechick, I'm sorry to hear that there is an error happening with your points. We don't want anyone to miss out on points earned. I would encourage you to contact customer service to resolve the issue. Amy posted the link a few posts above, but I will post it again in case anyone has missed that. Please fill out this form HERE (http://www.afterfivedesigns.com/shoppe/help.php?section=contactus&mode=update) to contact customer service.

[Amy H]

Hey girls! Sorry to hear about your problem with the points. There is a little glitch that causes it to this on a handful of accounts. There's an easy fix for it, and I'd be more than happy to help you with it. Just shoot me an email at amy@afterfivedesigns.com and I'll take care of you.

[zinzilah]

thanks Amy, sorry again for the rant, and I did indeed send you an email, will wait patiently for a reply, thanks.
Have a nice day.